Privacy Policy

1. Scope

This Privacy Policy (the “Policy”) describes how PRODUITS ENVIRONNEMENTAUX GREENSOLV INC and its affiliated companies (“GREENSOLV”) collect, use, disclose, transfer, store, and process your personal information in the course of their activities.

This Policy applies to all individuals who are interested in GREENSOLV’s products and services, its website and social media pages, who contact GREENSOLV, apply for a job, participate in one of its events, or otherwise interact with GREENSOLV.

This Policy does not apply to your business information (name, title, company, business contact details), unless otherwise specified.

2. Collection of your personal information

2.1 Information Provided by the Individual

Depending on the context, you may be asked to provide the following personal information: first name, last name, mailing address, telephone number, personal email address, credit card payment information or other payment details, and your comments regarding our products, services, and content.

This personal information is collected by GREENSOLV when:

• You submit content on its social media pages or through messaging on an online platform;
• You request to be contacted by GREENSOLV through the contact page on its website;
• You purchase its products or services;
• You consent to GREENSOLV taking your photograph or recording your voice and/or video;
• You conduct business with GREENSOLV;
• You complete a paper or online form for GREENSOLV;
• You provide information verbally, by telephone, online, or in person;
• You provide information by email; or
• You share information by providing access to an online folder or file via OneDrive, Google Drive, Dropbox, Box, or a similar platform.

In addition, when applying for a position at GREENSOLV, directly, through a job platform, or by any other means, you will be required to provide the following additional personal information:

• A curriculum vitae, which may include your mailing address, work experience, education, and other personal information;
• A cover letter, which may include your mailing address, work experience, education, personal interests, opinions, and other personal information.

2.2 Information Obtained from Other Sources

GREENSOLV may also collect your personal information from other sources, such as business partners or suppliers. These third parties may share personal information about you, such as your first name, last name, telephone number, email address, and employer, unless provided in a professional context.

When you interact with GREENSOLV’s social media pages, these third-party platforms may also share information about you, including your name, employer, email address, username, photograph, video, and voice recordings.

Additionally, when applying for employment with GREENSOLV through a recruitment agency, Indeed, LinkedIn, or another online recruitment platform, you may provide the following personal information, which will then be shared with GREENSOLV:

• A curriculum vitae, which may include your mailing address, work experience, education, and other personal information;
• A cover letter, which may include your mailing address, work experience, education, personal interests, opinions, and other personal information; and
• Any other information required by the platform at the time of application.

GREENSOLV takes precautions to ensure that third parties share your personal information only if they have first obtained your consent.

GREENSOLV also collects third party cookies as described later in this Policy.

2.3 Automatically Collected Information

Personal information automatically collected by GREENSOLV includes information related to your browsing behavior on GREENSOLV’s website and social media pages.

GREENSOLV automatically collects browsing and click data, HTTP protocol elements, and search terms when you interact with its website and social media pages. GREENSOLV also collects information through the use of cookies, as described later in this Policy.

3. Use of your personal information

GREENSOLV collects only the personal information necessary to:

• Provide and improve its products, services, website, and social media content;
• Recruit new employees through applications received on its website;
• Deliver the website and social media content and assess their performance, including through statistical analyses of user characteristics and behaviors to identify target audiences;
• Improve its products and services;
• Provide customer service and support;
• Solicit potential clients;
• Distribute educational materials related to its field of activity;
• Cooperate in investigations concerning violations of laws or to protect or defend a legal interest;
• Comply with court orders, subpoenas, or governmental investigations;
• Exercise its rights and remedies under contracts or other obligations binding you to GREENSOLV;
• Fulfill legal obligations where permitted or required by applicable law;
• Provide after sales support for products and services;
• Collect accounts receivable; and
• Verify your credit rating or credit file.

4. Cookies

GREENSOLV’s website and digital and social media platforms may use cookies, web beacons, pixels, and similar technologies (“Cookies”) to personalize, administer, and improve the Website, as well as to better understand who you are and how you behave online.

Cookies may enhance your experience by remembering your preferences and keeping you logged into your account. In some cases, they may locate you geographically or profile certain characteristics, such as your preferences, interests, or behavior.

Information collected through Cookies is automatically recorded in log files stored on your device or browser. You may review and delete Cookies stored on your device or browser at any time.

Cookies may be set directly by GREENSOLV to remember user preferences or may originate from domains other than the Website (“Third Party Cookies”).

The Website uses Google’s remarketing service, which uses Third Party Cookies to identify users who have visited the Website and display GREENSOLV advertisements after they leave the Website. This allows GREENSOLV to provide advertising based on previous browsing activity.

If you do not wish to be retargeted, you may visit Google’s Ad Preferences Manager.

The Website also uses Google Analytics, a web analytics service provided by Google, which uses Third Party Cookies to measure and analyze Website traffic.

In addition, the Website may embed YouTube videos, which can result in YouTube and Google placing Third Party Cookies for view tracking, privacy preference management, and targeted advertising.

Information collected through Cookies may include:

• Internet Protocol (IP) address;
• Browser type and language;
• Internet service provider (ISP);
• Referring and exit pages;
• Device operating system;
• Date and time stamps; and
• Clickstream and navigation data.

GREENSOLV may use this information for marketing and advertising purposes.

In certain emails, newsletters, or publications, GREENSOLV may use click through URLs that redirect users to the Website. GREENSOLV tracks click data associated with these URLs to measure user interest and evaluate communication effectiveness.

Most browsers are configured to accept Cookies by default. You may change your browser settings to notify you when a Cookie is received or to refuse Cookies entirely.

When you first visit the Website, a Cookie consent banner will allow you to customize your Cookie preferences. However, some Website features may not function properly if Cookies are disabled.

To the extent that information collected through Cookies constitutes personal information under applicable laws, GREENSOLV will process such information in accordance with this Policy.

A complete list of Website Cookies, excluding social media platforms, is available through the “Greensolv Cookies” link.

5. Disclosure of your personal information

GREENSOLV will disclose personal or confidential information to third parties only in the following circumstances:

• To its affiliated companies;
• Where you have expressly consented to such disclosure;
• To complete product deliveries or services purchased by you;
• To create and distribute promotional and/or educational content on the Website and social media pages;
• To service providers and partners under contract with GREENSOLV to support and improve its products, services, and Website;
• When required by court order, subpoena, governmental investigation, or applicable law;
• To law enforcement authorities when GREENSOLV reasonably believes that illegal activity has occurred;
• To protect the rights, property, or safety of GREENSOLV, third parties, or to enforce your obligations to GREENSOLV; and
• In connection with a merger, acquisition, sale of business assets, or similar corporate transaction.

GREENSOLV notes that government entities receiving your personal information are subject to Quebec’s Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information.

5.1 Transfers Outside Quebec

GREENSOLV employs personnel in different countries, including Canada and the United States. As a result, your personal information may be transferred outside Quebec.

In such cases, GREENSOLV ensures that your personal information is used only for the purposes described in this Policy and takes appropriate measures to ensure adequate protection.

If GREENSOLV transfers personal information to other jurisdictions, it will assess:

• The sensitivity of the information;
• The purpose of its use;
• The safeguards protecting it; and
• The laws applicable in the destination jurisdiction.

Transfers will occur only if GREENSOLV determines that adequate protection exists and appropriate risk mitigation measures are implemented.

6. Protection of your personal information

The security and protection of personal information are important to GREENSOLV.

GREENSOLV implements reasonable technical, organizational, and contractual safeguards to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Although no security system can guarantee absolute protection, GREENSOLV has adopted rigorous methods that meet strict security standards.

Only GREENSOLV employees who require access to your personal information to perform their duties may access it. Such employees are bound by strict confidentiality obligations and may use personal information only in accordance with this Policy and applicable laws.

Any third party receiving personal information from GREENSOLV must also be subject to contractual obligations requiring appropriate protection.

7. Access to information and correction

This section applies to both your personal information and your professional information (name, title, company, business contact details).

7.1 Your Rights

You may request that GREENSOLV:

• Confirm the existence of and provide access to personal information it holds about you;
• Provide a copy of your information in written, understandable, structured, and commonly used technological formats;
• Transfer your information to a person or organization legally authorized to receive it;
• Correct or update inaccurate, incomplete, misleading, or unlawfully collected information;
• Add comments to your file, including instructions restricting access by a spouse or close relative after your death;
• Cease disseminating information or deindex hyperlinks associated with your identity where dissemination is unlawful or seriously harms your privacy or reputation; or
• Delete outdated or unjustified information.

7.2 Requests

Requests may be submitted to GREENSOLV’s Privacy Officer:

Reasonable fees may apply for reproducing, transmitting, or providing copies of information. GREENSOLV will inform you of any applicable fees beforehand.

7.3 Refusal of Requests

GREENSOLV may refuse a request if:

• It has a serious and legitimate interest in doing so;
• It is legally required to retain the information;
• Disclosure could seriously harm a third party;
• Applicable law permits or requires refusal;
• Providing information in a structured technological format presents serious practical difficulties;
• GREENSOLV cannot verify the requester’s identity or authority; or
• Disclosure could affect legal proceedings involving GREENSOLV or the requester.

7.4 Response and Accommodation

GREENSOLV will respond in writing.

If a request is denied, GREENSOLV will explain the reasons and inform you of available remedies.

Reasonable accommodations will be provided upon request to persons with disabilities to facilitate the exercise of these rights.

8. Minors

GREENSOLV takes the necessary precautions to comply with laws governing the privacy of minors.

GREENSOLV does not collect personal information from minors without verified consent from a parent, guardian, or holder of parental authority, except as otherwise permitted by law.

9. Retention and destruction of information

GREENSOLV retains personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer required and no legal obligation justifies its retention, GREENSOLV securely destroys or anonymizes it.

GREENSOLV’s policy is to delete personal information no later than seven (7) years after it is no longer required.

10. Complaints and privacy incidents

This section applies to both personal and professional information.

10.1 Complaints

Complaints concerning personal or professional information may be directed to:

10.2 Incident Response Plan

In the event of a privacy incident affecting your personal or professional information, GREENSOLV will implement its incident response plan as follows:

1. Determine whether a privacy incident has occurred.
2. If confirmed:
   1. Contact the individuals responsible for incident management;
   2. Implement measures to contain the breach and prevent recurrence;
   3. Assess the risk of harm;
   4. If the risk is serious:
      1. Notify Quebec’s Commission d’accès à l’information;
      2. Notify affected individuals;
      3. Notify any person or organization able to help reduce the risk.
   5. Record the incident in a privacy incident register;
   6. Update procedures and policies as necessary.

11. Links to third party websites

The website https://greensolv.com/ and GREENSOLV’s social media pages may contain links to external websites (“Third Party Websites”).

These links are provided solely for convenience.

Third Party Websites are not under GREENSOLV’s control, and GREENSOLV is not responsible for their privacy or confidentiality practices. Any personal information collected by such websites is governed by their own privacy policies.

12. Changes to this policy

GREENSOLV may update this Policy to reflect changes in its practices, industry standards, or applicable legal requirements.

The date of the latest update will appear at the beginning of the Policy.

You are encouraged to review this Policy regularly to stay informed about how your personal information is handled.